FAQ

About arco city

Q: How to apply for your services?
A: You can apply for our services in person, by email or fax. Once we received the application form with a required document and the payment, the service can have the immediate effect.

Q: What payment methods can be used?
A: For the first payment, we accept cash, cheque, bank transfer and online payment. After that, you can also set up a Direct Debit for the monthly payment.

Q: What should I do if I am not going to renew the contract?
A: You have to give us the early notice before the contract end. The notice period depends on different services and contract term; it needs 1 month notice.

Q: What is arco city’s working hour?
A: Monday – Friday 0900-1800. All bank holidays & weekends are not working.

About Hot Desk:

Q: What is the difference between Hot Desk and other provided service?
A: Hot desk system is a shared work station in an opened and common area. Clients need not reserve the table in advance, and also clients are allowed to occupy any available desk as you will.

Q: How does it work?
A: Once you have joined our service packages, you are allowed to use this service immediately. You can access to your work station 24/7 without complicated restrictions.

Q: What are the complimentary amenities and services in arco city?
A: arco city helps its users to focus on their works. The rest can count on us!

  • High speed internet
  • Air conditioning
  • Daily office cleaning
  • Coffee and tea
  • Newspapers & magazines
  • Mail handling
  • Scanning and fax out
  • Assigned locker
  • Access to arco city public area
  • Access to professional and lifestyle events
  • Member’s exclusive professional and lifestyle benefits & discounts

Q: Are there any paid value-add services in arco city?
A: Yes. Here are some of the paid value-added services you can choose from:

  • Dedicated phone number
  • Printing
  • Photocopying
  • Vending machine
  • Meeting room
  • Hosting Event

If you need these service(s), you may contact us for more information.

About Dedicated Desk:

Q: What is dedicated Desk?
A: An assigned desk space in a large open area or enclosed office shared with other members. This dedicated space comes with a lockable filing cabinet for your personal belongings. Desktops may be set up and left overnight.

About Serviced Office

Q: Is Serviced Office suitable for my business model?
A: It is suitable for:

  • Start-up business which requires a flexible and cost-effective office space.
  • Growing enterprise looking for a fully furnished new branch office.
  • Company’s special project team is requiring a low cost and fully equipped office.
  • The company that requires relocation and seeks for a quick start-up office environment.
  • The overseas multinational company is seeking for a prestigious office space.
  • Any business that looks for an office as its corporate contingency plan.

Q: Why arco city’s Serviced Office is a good option for my business?
A: It is because:

  • Prestigious office location can uplift your company image.
  • Excellent building reputation and office design is a good choice as your working environment.
  • High standard centre facilities are available to minimize your office’s fixed cost.
  • Located in the heart of financial and commercial district makes it easy to access to your client’s office.
  • Right next to the MTR (subway) station with highly convenient transportation network.
  • Flexible lease terms and dynamic office space are offered to match your business development.

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